What types of leathers you are dealing with?

Majestic Leather products has wide variety of choices for manufacturing of a jacket on your choice, the following available choices are.

• Cow/Buffalo hides.
• Sheep/Lamb Skins.
• Faux/PU/Synthetic Leather

A perfectly fine and A-class raw material is used at Majestic Leather for all perfectly finish

WE ASSURE YOU OF PROVIDING THE BEST QUALITY LEATHER JACKET, BUY WITH CONFIDENCE!!  

Returns, Refunds & Exchange Policy

Majestic Leather

At Majestic Leather, customer satisfaction is important to us. Every jacket undergoes a thorough quality inspection before dispatch. We aim to maintain long-term relationships with our customers through a fair, transparent, and straightforward returns and exchange process.

1. Returns & Refunds

Customers may request a return within 14 days of receiving their order.

• Returns are reviewed individually in accordance with our returns policy.

• Items should be returned in their original condition, without damage, alteration, or excessive use.

• Customers may try on jackets to check their fit.

• Refunds will cover the product price, excluding applicable shipping charges and restocking fees, as explained in this policy.

• Return shipping costs are the buyer's responsibility for eligible change-of-mind returns.

2. Voluntary Returns & 30% Restocking Fee

A voluntary return means a customer chooses to return an item for personal reasons rather than because it is faulty, damaged, or incorrectly supplied.

Examples include

• Changing your mind after purchasing a jacket.

• Deciding that you no longer want the purchased item.

• Preferring a different style, color, or design.

• Choosing a refund instead of keeping the jacket or proceeding with an exchange.

For eligible voluntary returns, a 30% restocking fee of the product price may apply, in addition to return shipping costs, where permitted by applicable laws.

This fee covers the handling, inspection, processing, and repackaging of returned merchandise.

Please note:

• The restocking fee applies only where permitted by applicable consumer protection laws.

• No restocking fee will be charged for faulty, damaged, or incorrectly supplied products where prohibited by law.

• Any applicable restocking fee will be communicated before the return is processed.

3. Size-Related Issues & Exchanges

We carefully process orders according to the size selected by the customer.

• Customers are responsible for selecting the correct size using the measurements and size charts available on our website.

• If a customer selects the wrong size, we are happy to assist with an exchange.

• For voluntary size exchanges, the customer is responsible for return shipping and replacement jacket shipping costs.

• Size-related issues will be handled in accordance with the applicable return and refund rules.

Our sizing recommendation: For a comfortable fit, we generally recommend selecting a jacket with a chest measurement approximately 4–6 inches larger than your actual body chest measurement.

Please review our size charts carefully and contact us if you need assistance before placing your order.

4. Quality Inspection & Faulty Products

Every jacket undergoes a thorough quality inspection before dispatch.

Although quality issues are rare, if you receive an item with any of the following issues, please contact us with details and photographs:

• Manufacturing defects or defective workmanship.

• Damaged products.

• Products that do not match their descriptions.

• Incorrect sizes or specifications compared with your order.

We will review the issue and provide an appropriate solution, such as a repair, replacement, exchange, or refund, as applicable.

Majestic Leather will cover return shipping costs for faulty or incorrectly supplied products where required.

5. Custom-Made Orders

Custom-made jackets are individually produced according to the measurements and specifications provided and agreed upon by the customer.

Due to their personalised nature, custom-made orders are generally not eligible for change-of-mind returns or cancellations where permitted by applicable laws.

If a customer provides incorrect measurements and the jacket is manufactured according to those measurements, Majestic Leather cannot accept responsibility for the resulting fitting issues.

However, this does not apply if the jacket is faulty, incorrectly manufactured or does not match the agreed specifications.

6. Order Cancellation

Customers may request cancellation within 2 days of placing their order, provided production or processing has not progressed beyond a stage where cancellation is reasonably possible.

Cancellation requests submitted after this period may not be accepted, particularly if production or order processing has already started.

All cancellation requests will be handled in accordance with applicable consumer protection requirements.

7. Return & Exchange Shipping Costs

The following shipping arrangements generally apply:

• Voluntary returns: Return postage is paid by the buyer, where permitted by applicable laws.

• Voluntary size exchanges: The buyer is responsible for return shipping and shipping costs for the replacement jacket.

• Faulty or incorrectly supplied products: Majestic Leather will cover reasonable return and replacement shipping costs where required.

• Original delivery charges: Original shipping charges are generally non-refundable, except where a refund is required under applicable consumer protection laws.

• Restocking fees: A 30% restocking fee may apply to eligible voluntary returns, where permitted by applicable laws.

8. Exchange Process

For voluntary size exchanges, we recommend the following process:

1. Contact our customer support team to confirm the required replacement size.

2. Place a new order for the correct size, if agreed, as part of the exchange arrangement.

3. Return the original jacket to our designated return address.

4. Once we receive and inspect the returned jacket, we will refund the original jacket price, subject to applicable shipping charges and the agreed exchange arrangement.

This process allows us to begin preparing your replacement jacket without unnecessary delays.

9. Refund Conditions

For eligible refunds:

• Refunds will generally be processed to the original payment method.

• The product price will be refunded, subject to applicable shipping charges and any legally permitted restocking fee.

• Return shipping costs are the buyer's responsibility for eligible voluntary returns.

• Refunds will be processed after the returned item has been received and inspected, within the applicable timeframe.

10. International Customers

Majestic Leather proudly serves customers worldwide.

Our returns, refunds, and exchange policy applies to all international orders. 

11. Contact Us

We value long-term relationships with our customers and always try our best to resolve genuine concerns fairly and professionally.

If you have any questions regarding returns, exchanges, refunds, or sizing, please contact our customer support team.

Thank you for choosing Majestic Leather!

How to take Custom Order Measurements?

Handling and caring for genuine leather jackets is essential to maintain their appearance and longevity. Here are some "Handle with Care" instructions for genuine leather jackets, along with information on using petroleum jelly to extend their life:

1. Clean the Leather: Before applying petroleum jelly, make sure your leather jacket is clean and free of dirt and dust. Use a damp cloth or leather cleaner to wipe it down if necessary.
2. Apply Petroleum Jelly: Take a small amount of petroleum jelly on a clean, soft cloth or sponge. Rub it gently onto the leather in a circular motion, covering the entire surface. Pay special attention to areas prone to drying out, such as seams and creases.
3. Buff the Leather: After applying petroleum jelly, use a clean, dry cloth to buff the leather gently. This will help remove any excess jelly and give your jacket a polished look.
4. Avoid Moisture: Leather is highly sensitive to water and moisture. If your jacket gets wet, let it air dry at room temperature, away from direct heat sources like radiators or heaters. Never use a hairdryer or any high-heat source to speed up the drying process, as it can damage the leather.
5. Store Properly: When not in use, store your leather jacket in a cool, dry place. Use a padded hanger to maintain its shape and prevent creases. Avoid hanging it in direct sunlight or damp areas.
6. Keep it Clean: Regularly dust off your jacket with a soft, dry cloth or a leather brush to remove dirt and debris. If your jacket gets stained, clean it immediately with a damp cloth. For tougher stains, consult a professional leather cleaner.
7. Protect from Scratches: Be cautious to avoid sharp objects or abrasive surfaces that can scratch or puncture the leather. Store your jacket away from such hazards.
8. Ventilate Properly: Leather needs to breathe, so avoid sealing it in a plastic bag or an airtight container for extended periods. This can lead to mold or mildew growth.
9. Protect Against Fading: Leather can fade when exposed to direct sunlight for extended periods. Store your jacket away from direct sunlight and use a garment bag when traveling to protect it from UV rays.

The information you provided regarding customs and import taxes is a common disclaimer that businesses often include in their shipping and purchase policies when selling products internationally. It's important for customers to be aware of potential customs and import duties when buying products from another country. Here's a breakdown of what this information means:

1. **Customs and Import Taxes:** When goods are imported from one country to another, the receiving country may impose customs duties and import taxes on those goods. These charges are separate from the cost of the product and the shipping fee.

2. **Responsibility of the Customer:** Customs duties and import taxes are the responsibility of the customer or the recipient of the goods. This means that the customer is responsible for paying these fees to the local customs authorities when the package arrives in their country.

3. **Not Included in Shipping Cost:** These fees are not included in the initial purchase price or the shipping cost you pay when ordering the product. They are typically determined by the customs regulations of the receiving country and can vary widely depending on the item's value, type, and other factors.

4. **Check with Local Customs Office:** To understand the specific customs duties and import taxes that may apply to your purchase, it's advisable to contact your local customs office or consult their website. They can provide information on the rates, thresholds, and any exemptions that may apply to your situation.

5. **Customer Service Contact:** The statement also offers customers the option to contact the seller's customer service team if they have any questions or concerns about shipping. This is a helpful resource for customers who may be unfamiliar with the customs process or need additional information.

In summary, this disclaimer serves to inform international customers about their potential obligations regarding customs and import taxes, ensuring transparency and preventing any unexpected charges upon delivery. Customers are encouraged to be proactive in researching and understanding their country's customs regulations to avoid any surprises when their products arrive from overseas.